Incidents reported on status page for Aize https://status.aize.io/ https://d1lppblt9t2x15.cloudfront.net/logos/973296b53151e7f7b10412e2ff8ac3f7.png https://status.aize.io/ en https://status.aize.io/incident/493074 Thu, 09 Jan 2025 11:18:00 -0000 https://status.aize.io/incident/493074#1a7197356e341bbda3ed7e8f6a70efae15238a10394030142bf3db3c03a1e1c7 We are experiencing a temporary issue due to our Cloud Provider in the region EastUS2 currently experiencing a network outage. We are in touch with them and are carefully monitoring for recovery. We apologize for the inconvenience this is causing. https://status.aize.io/incident/388315 Sun, 23 Jun 2024 14:24:00 -0000 https://status.aize.io/incident/388315#80952107f1d7ee5dc13b37aea0e06871f2507d4216eca11ba74fe8a0c6ec4f73 We are experiencing intermittent problems in delivering data to the web app, specifically for Search - you may see the 'Data could not be loaded' error message. We apologize for the inconvenience this is causing. We are working to resolve the problem' https://status.aize.io/incident/380437 Thu, 06 Jun 2024 13:21:00 -0000 https://status.aize.io/incident/380437#045c2b8054b09c0971bf6dc01531522c0001d1020491dae5bc12c7fe093739d3 We are aware of an issue impacting some tag information being represented correctly. We apologize for the inconvenience and are working to rectify this. https://status.aize.io/incident/370262 Thu, 16 May 2024 13:08:00 -0000 https://status.aize.io/incident/370262#6d6c844231334deb671ad369c6969b6d345881ce4e39d1367413a4657cc276f0 We are aware of an issue impacting users in Dubai. The customer has been informed and we are working to resolve the issue. https://status.aize.io/incident/370262 Thu, 16 May 2024 13:08:00 -0000 https://status.aize.io/incident/370262#6d6c844231334deb671ad369c6969b6d345881ce4e39d1367413a4657cc276f0 We are aware of an issue impacting users in Dubai. The customer has been informed and we are working to resolve the issue. https://status.aize.io/incident/360058 Wed, 24 Apr 2024 09:05:00 -0000 https://status.aize.io/incident/360058#92d65d361f457474984ea55f8f35ff364304c3f73bbfad77eca8125832be1397 We are aware of an issue impacting tag and 3D linkage. The customer has been informed and we are working to resolve the issue. https://status.aize.io/incident/336466 Tue, 05 Mar 2024 10:07:00 -0000 https://status.aize.io/incident/336466#98b79176cc1724eba25519d330f6b76e80eb84a5ccd53be9b3512091085957ac You might notice that Assets might be missing on some of the projects in Aize. We are aware of this issue and working towards fixing this. https://status.aize.io/incident/321291 Mon, 19 Feb 2024 10:12:00 -0000 https://status.aize.io/incident/321291#9d31b2b4f77644ce375715506fa5392226b6179a851a155fd27943b666658dd1 This issue has now been resolved https://status.aize.io/incident/320342 Mon, 19 Feb 2024 09:58:00 -0000 https://status.aize.io/incident/320342#fe9ff70e502b8f58722f742c8969cb3fbb87946f5ed95ebeed50618279ce3747 This issue has now been resolved. https://status.aize.io/incident/321291 Fri, 02 Feb 2024 10:46:00 -0000 https://status.aize.io/incident/321291#b8188af6ad70f9a639f5e820197badc3226ced8a737063299d3fbfcbfc1f7f47 Some users are receiving an error message stating "Something went wrong while fetching your applications" . If this occurs please use the direct links below to access our applications: Aize : https://app.aize.io/ Information Exchange : https://ix.aize.io/ Project Execution : https://pec.aize.io/ Visual Construction Planning : https://vcp.aize.io/ https://status.aize.io/incident/320342 Wed, 31 Jan 2024 11:36:00 -0000 https://status.aize.io/incident/320342#d362d8717660dfcc847626dc72f7cc308884c358f05ff6e0647d2f4d8874f5ea Some users are receiving an error after logging into Aize. The error received is "No Assets Found." The cause of this issue is a URL used by Aize has incorrectly been blocked by a small number of Antivirus providers. We have requested with the Antivirus providers that our URL is unblocked but this can take a period of time to be actioned. Until this change is complete, we are working with our customers IT teams to apply a temporary solution. https://status.aize.io/incident/316114 Tue, 23 Jan 2024 14:50:00 -0000 https://status.aize.io/incident/316114#2ce1a257c88acf97ad66bc3752a38d03748a16b2760e9b67846f9830d4cb3e25 We have identified that Aize has been incorrectly identified (False Positive) as a security threat. To implement a local fix for this issue our customers can unblock Aize by following the steps below: (must be performed by a administrator) Go to https://security.microsoft.com Settings -> Endpoints -> Indicators -> add "api.twindata.io" as an approved domain Aize are working with the relevant 3rd parties to validate there is no security threat from Aize and remove the need for customers to implement a local policy to resolve the issue. https://status.aize.io/incident/316109 Tue, 23 Jan 2024 14:36:00 -0000 https://status.aize.io/incident/316109#150c1d24b50ca9b0d354e30ff416b1e17407b2eba8e2f276301268d4883b6e68 We have identified that Aize has been incorrectly identified (False Positive) as a security threat. To implement a local fix for this issue our customers can unblock Aize by following the steps below: (must be performed by a administrator) Go to https://security.microsoft.com Settings -> Endpoints -> Indicators -> add "api.twindata.io" as an approved domain Aize are working with the relevant 3rd parties to validate there is no security threat from Aize and remove the need for customers to implement a local policy to resolve the issue. https://status.aize.io/incident/316114 Mon, 22 Jan 2024 08:45:00 -0000 https://status.aize.io/incident/316114#27ad2784fe622fc3ff51013a2e548d780bb5c32298de9ec6e07aca1662de1378 We are aware of an issue when using Chrome to access Portal. If you receive a warning stating “Something went wrong when fetching your applications” please retry using Edge. If you continue to experience issues, please contact Aize Support. https://status.aize.io/incident/316109 Mon, 22 Jan 2024 08:45:00 -0000 https://status.aize.io/incident/316109#65e6f9edfca3b1b3a1a280f6d072e16cdeb9664cfdb156198545e137972cb041 We are aware of an issue when using Chrome to access Aize. If you receive a warning stating “No assets found” please retry using Edge. If you continue to experience issues, please contact Aize Support. https://status.aize.io/incident/287542 Wed, 15 Nov 2023 13:00:00 -0000 https://status.aize.io/incident/287542#4f13ca0fac19259415059b0ff257c6d24ab65253cfb20a93e982c5671298e044 We have identified that after a user logs in, Aize is unresponsive. We are actively working to resolve this